Beacon has offices in the Northeast, Southeast, Southern California and the Caribbean. Our deep partnerships allow us to support business in a variety of regions. Beacon's 7 day/week call center is located in CT and staffed by over 10 qualified support technicians. They understand the boating market, have access to images of every customer location and piece of equipment on the Beacon network. They work with your customers to get them connected - not just to escalate a problem. Beacon's CRM system tracks issues, problems and trends down to the mobile device level and we monitor each of our 10,000 pieces of equipment every 5 minutes....we know if there is an issue before your customers do and proactively diagnose and repair .